BACK OFFICE MODULES
KeyTabs Plus progresses to the next level—from keying to thinking. In this training module, Keynomics leverages source documents and scanned documents. KeyTabs Plus has the greatest impact on information processes and where data entry skills are utilized, such as claims centers or back offices. Practical experience is gained while entering data into form fields, keying from pop-up windows, and navigating applications using keyboard shortcuts or a mouse.
KeyEdit enhances the skills learned in KeyTabs Plus, adding layers of complexity to challenge the agents. Through the KeyEdit module, agents will be required to make changes to existing data, as well as input additional information. The crucial “editing” skill is realized as participants must review their data before final submission. Participants learn to get it right the first time, reducing the need for secondary work!
Keynomics Flex, the next step in the Keynomics program, offers additional exercises and continued training for the entire suite of Keynomics modules. Approximately six months after the completion of the Advanced Training Modules, once participants have been able to put their skills to use on the job, Keynomics Flex is administered to participants to further enhance keyboard, listening, and cognitive thinking skills. Your agents are supported throughout the entire training lifecycle, with Keynomics Flex extending the program into live production.
Keynomics, the company that has established itself as the leader in state-of-the-art back office training, continues to improve its web-based performance system with its newest product, KeyTabs Plus-by-Design. In Keynomics’ KeyTabs Plus module, participants transfer and input pertinent data into form fields, simulating the back office data processing environment. Built on the methodology of KeyTabs Plus, requiring your agents to think, analyze and input, By-Design takes this approach to the most realistic form possible. KeyTabs Plus-by-Design uses YOUR COMPANY’S data fields to train YOUR AGENTS. KeyTabs Plus-by-Design is wholly customizable. Exercises include authentic data and text fields that your employees utilize on a daily basis. Customer IDs, number strings, dollar values, or subscriber IDs are some of the many potential possibilities. With up to ten custom exercises containing two tabs each, and up to ten custom fields of entry, KeyTabs Plus-by-Design allows you to accurately replicate your industry setting. The results and improvements with KeyTabs Plus-by-Design will provide you with the most accurate appraisal of your back office workforce.